Refund and Returns Policy

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Welcome to Packwoods x Runtz. We are committed to your satisfaction with every purchase. Understanding that sometimes products may not meet your expectations, we have outlined our Return Policy to ensure a transparent and straightforward process for returns and exchanges.

Eligibility for Returns

You are eligible for a return if your item meets the following criteria:

  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
  • Time Frame: Returns must be initiated within 30 days of the purchase date.
  • Proof of Purchase: A receipt or proof of purchase is required.

Non-returnable Items

Certain types of items cannot be returned, including:

  • Customized products
  • Perishable goods such as food, flowers, or magazines
  • Personal care items and hygiene products
  • Sale items (only regular priced items may be refunded)

Steps to Initiate a Return

  1. Contact Us: Reach out to our support team at [support email] to initiate a return. Please include your order number and reason for return.
  2. Return Authorization: Once your return is reviewed, we will send you an authorization along with return shipping instructions.
  3. Ship the Product: Pack the item securely and send it back to us following the provided instructions.


Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support email].


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For any questions regarding our Return Policy, please contact us at [].

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